TRACK YOUR ORDER
No tracking updates available? Read our Frequently Asked Questions below
Frequently asked questions
Tracking is "Unavailable" or hasn't updated.
New Orders: It typically takes 1–3 days for a tracking number to become active in the system.
In Transit: If your tracking hasn't updated in a few days, don't worry—it is still processing through transit hubs normally.
My order hasn't been delivered yet!
Our average delivery window is 6–10 business days. While most orders arrive on time, minor logistics delays can occasionally happen. Rest assured, your package is on its way!
Why does the local carrier show no info?
Local "last-mile" carriers such as USPS often don't show updates until the package is physically scanned into your local regional warehouse. This can take a few days after the package enters your region. Please check back in 48 hours.
What counts as a "Business Day"?
Business days are Monday through Friday. This excludes Saturdays, Sundays, and public holidays.
When should I contact support?
To give our logistics partners enough time to handle your delivery, please only contact us if your order has not arrived after 20 business days. If it's been longer than that, reach out and we’ll jump on it immediately.
Why is my package "stuck" in one location?
Don't worry! This usually means your package is in transit between major hubs. It doesn't mean it’s lost; it just hasn't reached the next physical scanning point yet. Updates will resume once it reaches the next facility.
It says "Delivered" but I don't have it!
Check these three things first:
- Look behind bushes, under porches, or with a neighbor.
- Wait 24 hours—sometimes carriers mark it "delivered" when they are still 5 minutes away.
- Check your mailbox (even if the package is big, they might leave a key for a locker).
- Contact the local carrier: USPS, GoFo Express, SpeedX, etc., for more information about the delivery.
Why is my tracking number "Not Found"?
This usually means the post office hasn't scanned the label yet.
- Check back in a few days!