Frequently asked questions
Important Update for Our Canadian Customers
Due to the ongoing strike at Canada Post, all Canadian orders are currently experiencing delays.
Fulfillment for new orders will resume as soon as the strike ends.
We appreciate your patience and understanding during this time.
How long does shipping take?
Orders are processed within 1–3 days, and shipping takes 4–8 business days (excluding weekends).
NOTE:
Due to recent demand and media coverage, sales have increased rapidly, so there may be slight delays. We appreciate your patience.
My package hasn’t arrived yet — what should I do?
If your order is outside the estimated timeframe, contact us and we’ll help track it down.
Please note:
Due to recent demand and media coverage, sales have increased rapidly, so there may be slight delays. We appreciate your patience.
Can I exchange my order for a different size?
Yes, reach out to us and we’ll help with an exchange or return.
How do I start a return or exchange?
Simply contact our support team with your order number and we’ll guide you through the process.
