FAQ
How do I track my order?
You can also visit our order tracking page at any time and enter your order number and email address.
What is your return policy?
We accept returns on unworn, unwashed items in original condition with tags attached. For full details on our return window and process, see our return & refund policy.
Can I exchange for a different size?
Yes — we offer hassle-free exchanges if the fit isn't right. We'll make sure you get the correct size. Email info@lazarel.com with your order number and the size you need, and we'll get it sorted.
What are your support hours?
Our team is available Monday–Friday, 9:00 AM–5:00 PM ET. We aim to respond to all emails within 1–2 business days.
How do I contact support?
Email us at info@lazarel.com or use the form on our Contact page. For order-specific questions, always include your order number so we can pull it up immediately.